After spending a week in Muskegon MI getting settled into the new home, we have moved to Indiana. Before accepting the trailer, we got agreement from the factory that we could go directly there to get all our issues resolved. Of course, after we left our dealer and called to make arrangements with the factory, they told us they couldn't fit us into their schedule. HA. A bunch of phone calls later, they agreed again to do the work, with the understanding that we might have to stay a day or two so they could work on the trailer in the afternoons.
We stopped first in Canton, to put some things in storage and go "shopping". We pulled out about 8 feet of stuff in our storage unit, to see what we could get rid of, and what we might want to have with us. We need to make room so that Jess will have some space for her stuff. We did get rid of a lot! While we were there we had some friends over for dinner to show off the new trailer, but we were only there for 2 nights, so not too much socializing for us. Before we left Canton, the refrigerator stopped working. Paul got it going again and first thing this morning the technician reset it. Unfortunately, by this afternoon it wasn't working again and Paul had to reset the thermostat again.
After sitting at the DRV factory all day today, they told us they didn't have time to work on our unit, and that we would probably need to be there for a week in order for them to have time to fix everything on our list. We went to speak with the customer service manager, who came out to look at the trailer and seemed to be appalled with the way we were given the run-around, and with the issues we have with the trailer. So, he has sent us to a nearby repair facility that does have the time to fix all of the problems this week. Some things are pretty minor- buffing of fibreglass and caulking the shower, but there are a couple of bigger issues too. It's a little discouraging but overall we're still happy with the quality of the trailer. It's hard to sit around for too many days though. With temperatures soaring we can't leave the cat in the truck at all, and if he is in the trailer he has to be in his carrier so the workers can go in and out. Poor Dozer!
Paul's new saying: "How do you know a salesman is lying? His lips are moving."
I am so sorry you guys are getting such a run around. You would think that they would care more about their customer service. Hope this other place will treat you well.
ReplyDeleteHow disappointing after the wait for the new trailer to discover 'issues'!
ReplyDeleteUnfortunately it seems however little or much you pay for a unit and whatever class it may be this is the 'norm'.
Alarm bells ring for me on your refrigerator issues after our long drawn out problems when we bought haRVey.
We hope your issues get resolved speedily and you can be on your way, take care.
You might want to let the manager know you are a blog writer plus are part of several RVing organizations whose members will all be informed as to how you are treated by their facility. That sometimes has amazing results.
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